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General terms
By using the HOP IN application and our website www.hop-in.fi, and by registering as a user, you agree to these terms, which the Customer (individual or company) must read in full. Additionally, the Customer is required to review the HOP IN application’s privacy policy, which can be found at the following link: www.hop-in.fi/english/data-security. This is a prerequisite for registering for the service.
Registering for the service constitutes an agreement that the Customer, hobby providers, and HOP IN Oy (3355387–5, hereinafter referred to as the Service Provider) agree to comply with. HOP IN Oy does not guarantee uninterrupted or error-free operation of the online store or the application, as there may be interruptions in the service. HOP IN Oy is also not responsible for any damages related to the use of the online store or the application.
Written 7.4.2024.
1. Service provider
HOP IN Oy
(Business ID 3355387–5)
Kauppakatu 12 Kajaani 87100
info@hop-in.fi
2. Service Description HOP IN is a digital service for hobbies and leisure activities available in a mobile application. Users include hobbyists, cities and municipalities, as well as service providers. The service is intended for all entities that want to showcase their expertise on a digital platform. The mobile application includes all the necessary services that both the provider and the hobbyist need to operate. The service operates around the clock and is available in both Finnish and English.
In the HOP IN service, anyone can browse and view hobbies and events in the area. When you want to register for an activity, a hobbyist account is created in the service. Through the account, you manage your own registrations and those you are responsible for. With the hobbyist account, you stay connected to the activity by managing information, registrations, payments, and communication with the provider. The information is always up-to-date and reliable.
HOP IN is a platform that compiles local hobbies and events, allowing hobbyists to find activities for their leisure time with a new hobby. Financial transactions between hobbyists and providers are handled through mobile payments. Providers publish hobbies and events on the platform, which hobbyists can register for. It is possible to manage one-time registrations or commitments for a fixed period. With HOP IN, the service provider can manage existing groups and events, seasonal and activity fees, and memberships.
3. The purpose of the agreement
The purpose of the agreement is to define the specific content of the service provided by the Service Provider, along with the related terms and the general terms of the online store, which bind both the Service Provider and the Customer. This agreement outlines the responsibilities of both parties and the terms related to usage and orders. The Service Provider and the Customer commit to fulfilling their obligations and respecting the terms of use mentioned in this agreement.
4. Using the service
The Hobbyist and Provider accounts are used through a mobile application.
Using the Service requires that the Hobbyist and the Provider commit to complying with these Terms and Conditions and using the Service in accordance with them. Hobbyist and Provider users agree not to send, transmit, or store material protected by copyright, trademark, or other intellectual property rights in or through the Service unless they have permission from the rights holder.
The user may use the Service only for their own personal purposes or for those they are responsible for, from their own and their dependents' Customer account. All rights to the Service and the content published therein (including all intellectual property rights) belong to the Service Provider or another content-producing entity. The Service Provider reserves all rights to the content published in the Service and the information generated there, unless otherwise agreed in writing.
Publishing or transferring content posted in the Service, as well as using it for purposes other than those specified in these Terms and Conditions, is prohibited. Users and providers are not permitted to resell or transfer content published in the Service to third parties unless explicitly agreed in writing. By registering for and using the Service, Users and Providers agree to provide accurate and appropriate personal information for their Hobbyist and Provider accounts. The Service Provider reserves the right to regularly verify the personal information of Hobbyist and Provider accounts to correct any incorrect, incomplete, or outdated information.
If the Service Provider has reason to suspect that the Hobbyist or Provider account has not adhered to these Terms and Conditions or applicable laws, or that the account has been registered or is being used incorrectly with the provided personal information or otherwise misuses the Service, the Service Provider has the right to restrict the account's usage or access, delete the account or access entirely, or take other measures deemed necessary.
The Service Provider reserves the unilateral right to remove from the Service any material that is, in its discretion, contrary to these Terms and Conditions, inappropriate, illegal, or otherwise unsuitable.The personal, address, and billing information provided by the Customer must be current and accurate. The Customer is obligated to immediately notify the Seller of any changes to this information if it affects billing.
5. App coverage
The Service is available throughout Finland.
6. Insurance and licences
HOP IN Oy is not responsible for any damage caused by or suffered by users or hobby providers. HOP IN also does not address licensing issues. Each user and hobby provider is responsible for their own licensing. Users agree to insure themselves against accidents and use the services provided by the application at their own risk. HOP IN does not address the liability or insurance of hobby providers. Each provider of hobbies and events is responsible for their own insurance and must inform about the terms of their insurance.
7. Purchase processing
Purchases will be dealt with through the App Store or the Play Store.
8. Termination, Cancellation, and Complaints
Registration through the HOP IN application is always binding, and payment will not be refunded. However, if a user wishes to cancel their registration, they must contact the hobby provider directly to request a refund. Each hobby provider’s own cancellation policy applies to cancellations and refunds.
If a hobby provider cancels an event to which a user has registered, the HOP IN system will not automatically refund the registration fee. The user must contact the hobby provider directly to request a refund of the registration fee.
The hobby provider should note that HOP IN does not refund any service or fee charges collected from them, even if the provider refunds the user's registration fee. For issues related to the software, complaints should be directed to HOP IN Customer Service/Support, which is open on weekdays from 08:00 to 16:00. In other cases, users should contact the providers of hobbies and events directly.
9. Payment service terms
The payment processing service is provided by Stripe in collaboration with Finnish banks and financial institutions. Stripe will appear as the payee on your bank statement or card statement and will transfer the payment to the merchant. Stripe holds a payment institution license. In case of complaints, please first contact the product provider.
- Stripe Terms and Conditions link: https://stripe.com/en-fi/legal/ssa
In the Service, it is possible to purchase a spot for hobbies and events, as well as other separately listed products. The payment process uses a third-party payment platform, and the Service Provider is not responsible for any disruptions that may occur on that platform.
Products offered in the Service can be paid for using modern payment methods such as debit or credit cards, online payments from Finnish bank accounts, and mobile payments.
10. Intellectual property rights of the online store
The content of the online store (including images, texts, product information, trademarks, videos, logos, and tables) is protected by copyright held by the Seller or its partners. Unauthorized use and copying of this content is prohibited. Intellectual property rights are governed by Finnish law.
Although the Company makes every effort to ensure that the information published in the Service is accurate and up-to-date, it may contain inaccuracies or errors.
Ownership, copyright, trademark rights, and all other intellectual property rights to the material contained in the Service or sent to you by the Company within the scope of the Service belong to the Company unless otherwise stated. Borrowing, copying, storing, modifying, transforming, transferring, distributing, or otherwise using or exploiting the material, in whole or in part, without the prior written consent of the Company, is strictly prohibited.
The Service may contain links and references to third-party content or sources. The use of third-party content is subject to the terms and conditions of the respective third parties.
11. Duration of the Agreement
The agreement and customer relationship begin from the moment this agreement is accepted, which is when the Customer creates a Hobbyist or Provider account. The duration of the agreement and customer relationship ends when the Hobbyist or Provider account is deleted.
Access to the Service is valid indefinitely. The Company reserves the right to terminate the Service with a three (3) month notice period. You have the right to stop using the Service and delete your HOP IN Hobbyist or Provider account at any time. This does not remove your membership accounts with sports clubs or hobby clubs. For issues related to membership accounts, please contact the provider and the membership registry manager.
The Company reserves the right to terminate the agreement and close your user account immediately and without notice if you violate these Terms, misuse the Service, place an unusual load on the Service, or cause harm to the Company, the Service, or other users. The Company also has the right to block your access to the Service if it has reason to believe that you have engaged in illegal activity, compromised other users' data security or privacy, or if the Company has been notified that your device or user credentials have been compromised by a third party.
Without limiting the Company's right to modify or discontinue the Service, the Company will retain your account for 24 months from your last visit to the Service. After this period, the Company has the right to delete your user account and its data due to inactivity. Upon termination of the Service, the Company will remove all personal and other data from the Service. You are responsible for storing or backing up your data before the Service ends.
12. Data protection
Providing and delivering the Service requires the processing of personal data by the Seller, which is carried out in accordance with the current privacy policy (www.hop-in.fi/english/data-security), and which the Customer agrees to. These terms and the Privacy Policy together constitute the agreement on the processing of personal data.
The Seller retains all Customer-provided information with comprehensive data security measures. Data storage and processing occur through providers known for their security, with information protected by strictly limited access rights and used only for the purpose for which it was collected. All data is handled with confidentiality.
The Seller commits to ensuring its data security in a generally accepted, reliable manner and to taking necessary measures to prevent unauthorized access to its information systems by third parties through appropriate technical solutions. However, the Seller does not guarantee complete data security.
13. Force Majeure
Force Majeure is an unforeseeable event that prevents or makes it excessively difficult for the Seller to fulfill its contractual obligations within the stipulated timeframe. Such events include war, rebellion, natural disasters, widespread disruption of energy supply, exceptionally broad failures in communication networks, fire, strike, blockade, or other similarly significant and unusual causes independent of the parties involved. The Seller must promptly notify the Customer of the force majeure event, its impact, and the end of the force majeure situation.
14. Other
Changing these terms
The Company reserves the right to amend these Terms by providing prior notice. By continuing to use the Service after the Terms have been updated, you are deemed to have accepted the most current version of the Terms. Changes to the Terms will be communicated to the Hobbyist Accounts within the HOP IN service.
If any provision of these Terms is deemed illegal or invalid under applicable law, this will not affect the validity of the other provisions. The invalid provision will be replaced with a valid provision that, to the extent possible, achieves the original intent and commercial purpose of the provision.
These Terms are governed by Finnish law. Disputes regarding the interpretation or enforcement of the agreement and its terms shall be resolved primarily through negotiation.
If the matter is not resolved through negotiation, disputes will be settled by the district court as the court of first instance. If you have any questions or comments regarding these Terms or the Service, please contact us via email at info@hop-in.fi. Please avoid sending health-related or other sensitive information via email.